Make sure your company's reputation is maintained and gain a competitive edge with secure communications. Protect customer data and other intellectual capital in electronic communications.
Nowadays customers and partners expect quick service to keep up with the competition and it’s important to respond to their demands without risking security. It’s important to find secure, but also quick options for traditional mail.
Examples for what to secure in Information and Communications sector:
E-mailing is way faster than traditional mail and in e-mail communication it’s relevant that customer’s confidential information is secured. Utilizing e-mail encryption, for example, all messaging relating to an offer can be handled quickly and safely also outside of opening hours. A message can be sent to any e-mail address securely and the customer can open the offer without registration or passwords. You can also provide the customer with an option to initiate encrypted connection with the company, which gives the customer the ability to start the communications safely and electronically – from wherever and when they have the time for it.
Communications from customers and partners, regular and irregular reports as well as different updates of contact information, can be collected for quick handling using electronic forms. In that way service can be accelerated and streamlined.
In information and communication sector a lot of the files, which have to be delivered to customers and partners, are large in file size. A lot of messaging is also related to these files. Secure collaborative workspace enables transferring and sharing of large files to different stakeholders electronically. The solution also fulfills the demanding information security requirements, including audit trail.
Companies constantly face situations where files with company’s critical, confidential, information must also be shared outside the company: to board members, consultants or, for example, to network of subcontractors. Internal tools may be functional, but they rarely bend to be used between different organizations.
Especially the public sector uses a lot of so-called electronic forms which in reality are only files on a website that customer has to fill, print and sign by hand and then return by post. In practice, this is not electronic service and hardly supports online customer service.
Have you ever thought that the signing process can take days or even weeks in worst cases? Documents are sent between several recipients as the signatures are still handled in a traditional way. Electronic signature solution enables quick and easy way to sign documents regardless of where the parties are.
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