Ensure the integrity of communications and keep the confidence of both companies and customers. Protect contracts, project information, customer data, and other confidential information.
A lot of identifiable information, which has to be encrypted for its confidentiality, is communicated in the service industry. Traditional mail is the typical communication channel but also email has been adopted as a useful solution to communicate with customer when the communication has to be quick and easy.
Confidential communication in service sector can be, for example:
In a highly competitive market, information has to be delivered quickly to the customer and with encrypted email solution you can send classified information in a blink of an eye. For example, sending incident reports in the security sector or communications around a juridical case can be now taken care of quickly and effortlessly with the encrypted email solution. Sending and receiving of encrypted messages is effortless and straightforward. In its simplest form, it works by just clicking a link without any registrations.
Organization can use e-mail DLP to monitor outgoing traffic. If needed, message with confidential data can be encrypted automatically or returned to the sender. It is also possible to get an analysis about the amount of identifiable information that has gone out without encryption.
Contacts from new customers, calls for offers and service requests among others may contain confidential information that has to be secured. Electronic forms can be set up with mandatory fields and additional questions based on given answers. The form can also be used to gather documents and other files, for example, in regards to a court-case.
Messaging and sharing of files between a group or a team can be done effortlessly and securely in an electronic workspace. For example, fusions and mergers can be handled safely with the use of a workspace. All information can be collected in to one place and users can be given access to this information according to need.
Companies constantly face situations where files with company’s critical, confidential, information must also be shared outside the company: to board members, consultants or, for example, to network of subcontractors. Internal tools may be functional, but they rarely bend to be used between different organizations.
Especially the public sector uses a lot of so-called electronic forms which in reality are only files on a website that customer has to fill, print and sign by hand and then return by post. In practice, this is not electronic service and hardly supports online customer service.
Have you ever thought that the signing process can take days or even weeks in worst cases? Documents are sent between several recipients as the signatures are still handled in a traditional way. Electronic signature solution enables quick and easy way to sign documents regardless of where the parties are.
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