Confidential communication in service sector

Ensure the integrity of communications and keep the confidence of both companies and customers. Protect contracts, project information, customer data, and other confidential information.

Confidential data in service sector

A lot of identifiable information, which has to be encrypted for its confidentiality, is communicated in the service industry. Traditional mail is the typical communication channel but also email has been adopted as a useful solution to communicate with customer when the communication has to be quick and easy.

Confidential communication in service sector can be, for example:

  • Matters in preparation
  • Information related to investments
  • Various reports
  • Customer data
  • Agreements
  • Legal advisements
  • Personnel data and other HR material
  • Project information

Securing information in the service sector

Encrypting e-mails in the service business

In a highly competitive market, information has to be delivered quickly to the customer and with encrypted email solution you can send classified information in a blink of an eye. For example, sending incident reports in the security sector or communications around a juridical case can be now taken care of quickly and effortlessly with the encrypted email solution. Sending and receiving of encrypted messages is effortless and straightforward. In its simplest form, it works by just clicking a link without any registrations.

Organization can use e-mail DLP to monitor outgoing traffic. If needed, message with confidential data can be encrypted automatically or returned to the sender. It is also possible to get an analysis about the amount of identifiable information that has gone out without encryption.

Secure electronic forms in the service sector

Contacts from new customers, calls for offers and service requests among others may contain confidential information that has to be secured. Electronic forms can be set up with mandatory fields and additional questions based on given answers. The form can also be used to gather documents and other files, for example, in regards to a court-case.

Secure workspace for file sharing and communication

Messaging and sharing of files between a group or a team can be done effortlessly and securely in an electronic workspace. For example, fusions and mergers can be handled safely with the use of a workspace. All information can be collected in to one place and users can be given access to this information according to need.

Read more about our solutions to different industries

Case: Sharing confidential data among project team

In a design office, client’s assignments contain almost without exceptions confidential material. Data leakage may endanger the protection of privacy and additionally compromise business or professional secrets. Therefore, information must be handled carefully.

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Case: Whistleblowing anonymously

A company operating in service sector needed access to a channel through which customers, staff and other stakeholders could safely reveal their knowledge of internal corruption and misconduct within the organization. The system had to be implemented in such way that the identity of the whistleblower was protected and that the notices were made completely confidential.

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Case: Fast and effortless electronic signature to a contract

In one company operating in the service sector, dozens of contracts were signed every day. The mandate did not enter into force until the contract had the signatures of all parties. Often, however, it was difficult to get all the contract parties simultaneously to the same place and therefore contract was sent by post to be signed.

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Case: Sharing confidential material with several stakeholders

A company in the service sector, specialized in mergers and acquisitions, was looking for a solution to share confidential information related to acquisitions among various stakeholders. How to manage a large amount of strategic information throughout a multi-stakeholder project?

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Case: Protecting new customer contact information

For a law firm, collecting background information goes hand in hand with accepting new mandates. The attorney needs extensive documentation and information. It is often impossible to define and instruct the client regarding the background material needed. How to protect information sent by customers?

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