Confidential communication in the public sector

State security and the protection of citizens' information is vital. Comply with legislation by securing confidential information in electronic communications.

Confidential data in the public sector

Organizations in the public sector handle a lot of confidential and sensitive information and it’s vital that the information is not leaked outside the company. In Finland, for example, the personal data act and the GDPR set the demands for how to handle confidential information in the public sector.

In public sector confidential information can be, for example:

  • Personal data
  • Documents under preparation
  • Different reports
  • Data protected for the state’s security
  • Critical infrastructure
  • Security of supply
  • International information sharing

Securing information in the public sector

E-mail encryption in the public sector

E-mail encryption gives the possibility for fast and secure e-mail communication. Identifying the recipient can be done with strong electronic identification. Encrypted e-mail enables efficient communication even outside business hours. The recipient can reply to the message using the same encrypted channel and it’s possible to attach large files to an encrypted e-mail. Also ST IV and ST III (in Finland) security classified communication is possible.

Electronic forms to assist the public sector

For organizations in the public sector it is crucial to digitalize processes to enable fast and efficient electronic services. Electronic form solution gives the organization the ability to provide e-services and helps with collecting structured information from the customers and stakeholders. To prevent manually processing data, this information can be integrated to already existing systems. Electronic forms can also be used, for example, to ask for files referring to estate inventory.

Secure workspace for file sharing and communication in public sector

File sharing and discussion in various projects can be done securely in an electronic workspace. It’s easy to create new rooms for projects to help with communication with internal and outside users alike. Especially the global use has been made effortless. Depending on the sensitivity of the information being processed a security level for the room can be set that is in correspond to the classification of material done by the organization.

Read more about our solutions to different industries

Case: Commmunicating confidentially with customers abroad

One government institute has customers widely in Finland but also Finnish customers abroad. One target group for example is students doing their degree abroad, and exchange students. Communication with them must be done on a regular basis and it should be as smooth and inexpensive as possible.

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Case: Collecting necessary information with safe forms

In one municipality, a variety of information was received in connection with e-services. These included registrations, appointments, initiating a matter and giving feedback.

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Case: Avoiding human errors

An insurance company found out that customer's confidential information was accidentally sent by e-mail without protection. Nowadays, the company uses an application that identifies confidential content and automatically protects the outgoing email. Errors are prevented in advance and the company's responsibilities are in order.

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Case: Collecting confidential data in recruitment

A trading company recruits dozens of employees each year. Especially during the summer season the company has a need for extra labor, and a rapid recruitment process is necessary due to a large turnover of employees. How to get a secure channel for the submission of job applications?

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