Customer Experiences

Case service sector: Fast and effortless electronic signature to a contract

In one company operating in the service sector, dozens of contracts were signed every day. The mandate did not enter into force until the contract had the signatures of all parties. Often, however, it was difficult to get all the contract parties simultaneously to the same place and therefore contract was sent by post to be signed.

Getting a signature by mail took a lot of time

It could take several weeks to get a signed contract back to the company for processing. Especially in situations where the agreement required multiple people to sign and these people lived in different locations or even in different countries. In the meantime, the customer service did not have the possibility to advance the matter and it could take a long time before the actual assignment could begin. The company wanted to streamline its operations and enable customers a faster way to sign contracts.

Digital signature speeds up service and reduces costs

For the company in service industry, key elements were information security, keeping the information in their own possession, and the ease of use, both from the point of view of the sender and the signatories. With these criteria in mind, the company took to use Deltagon's solution for secure electronic signature. A digital signature was obtained in an instant to a contract - regardless of the whereabouts of the signatories.

With the help of electronic signatures, the company considerably speeded up the proceedings, while simultaneously boosting sales and lowering costs. Customers were also happy with the accelerated service and experienced the ability to sign with their bank identifiers as an easy and modern course of action.

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